PRMS Returned Goods Authorization Course Content

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1 Day


Inside Sales & Admin., Mktg Admin., Mgr Credit, Mgr Distribution/Customer Service, Billing Supervisor, Warehouse Mgr., Order Entry, Business Analyst, Programmer/Analyst, Cost Accountant, Controller, Cost Acct Mgr


Understand how the Returned Goods Authorization module released with Version 9 works. Be able to setup, create an RGA and process through receiving and the Credit/Debit memo process.

Topics Covered

Overview of RGA's and CD Memos, Setting Up, Step by Step Operational and Functional process

Instruction Methodology

Instructor led or self-review

Workbook length (pages)


Course Details
Returned Goods Processing
Setting Up
System Control
RGA Authorized Users
Warehouse Inventory Maintenance
Memo Code Maintenance
Product Master Maintenance
Dock to Stock for RGA's
System Control
Receipt Transaction Master
Disposition Master Maintenance
Authorized User Maintenance
Step by Step
RGA-C/D Memo Process
Enter the RGA
Communicate to the Customer
Inquire on RGA's
Receive the RGA
Review Pending Memos for Update
Maintain Receipt prior to C/D Memo Create
Report of Credit Memos prior to Update
Review Pending C/D Memos for Update
Update Accounts Receivable
RGA Close


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